Customer Support Training
Any sales process progresses in a series of phases-starting from the cold call to closing the sale. Each stage calls for a specific set of skills-the sales training programs created by TIS address the specialized skills required at each stage.
TIS's sales training is an application-oriented program, which includes branched scenarios, games, and interactive exercises. Our programs focus on giving the learners sufficient experience in a "safe" environment, where they learn from the mistakes they make, without having any adverse financial impact.
Sales training can be developed for both entry- and senior-level personnel. The entry level programs cover basic skills including:
-
Telephone etiquette
-
Product presentation
-
Handling objections
-
Cross selling
-
Problem solving
The advanced program focuses on:
-
Forging deals
-
Dealing with competition
-
Customizing product/service offerings
Our sales training can be applied for both product- and concept-selling situations.